enterprise – Cheryl Platz

Cloud Services, Enterprise Experiences, Leadership, Management, Research, UX and Product Design

Gates Foundation Knowledge Management

Brief -- Customers -- Phase 1: Discovery -- Phase 2: Ideation -- Phase 3: Design -- Phase 4: Evaluation + Iteration Project Brief Despite its worldwide reputation as a philanthropic leader in several fields, the Gates Foundation still loses valuable information due to lack of governance, employee turnover, and tool…

Microsoft Teams Enablement

The Teams Enablement project at the Gates Foundation was a yearlong effort to support the deployment of Teams to the foundation in a manner that minimized disruption and maximized employee success, launched over a year early in response to the findings from my earlier Employee Experience discovery project. I (and eventually,…

Visitor Management System

The aging visitor management system (VMS) at the Foundation had hit end of life. Rather than just simply starting from scratch, the product team wanted to learn from the current system’s strengths and weaknesses to ensure the replacement system has parity and perhaps exceeds prior standards. However, the need to complete a…