Service Design – Cheryl Platz

Consumer Products, Ecommerce, Service Design, UX and Product Design, Video Games

Riot Games Affiliate Program

When I became Director of User Experience for the Player Platform at Riot Games, one of my team members was supporting the Riot Partner Program, which at the time had been through 2 closed pilot trials. We'd gained valuable insight from those trials, but it was clear the initial version…

Cross-Channel Experiences, Enterprise Experiences, Leadership, Research, Service Design

Microsoft Teams Enablement

The Teams Enablement project at the Gates Foundation was a yearlong effort to support the deployment of Teams to the foundation in a manner that minimized disruption and maximized employee success, launched over a year early in response to the findings from my earlier Employee Experience discovery project. I (and eventually,…

Enterprise Experiences, Research, Service Design

Employee Experience 2019

My first challenge at the Bill & Melinda Gates Foundation was to identify the greatest areas of potential impact for the Information Technology department to invest in with regard to employee productivity and collaboration in 2019, using human centered design and research techniques over a 6 month period. By the…

Chatbots, Cloud Services, Consumer Products, Conversational UI, Cross-Channel Experiences, Information Architecture, Leadership, Multimodal Interfaces, Service Design, Touch & Tablet UI, UX and Product Design, Voice Interfaces

Alexa Notifications and Interruption Model

Upon joining the central Alexa Voice Design team in late 2015, my first order of business was to tackle a complicated systems design problem: how could we adapt a primarily single-threaded, voice-forward, reactive experience to allow proactive notifications? There was a great deal of caution surrounding the effort, as our…