Riot + Xbox Game Pass: Design Project Leadership
Cloud Services, Consumer Products, Cross-Channel Experiences, Ecommerce, Information Architecture, Leadership, Management, UX and Product Design, Video Games

Riot + Xbox Game Pass: Design Project Leadership

Project Brief In less than 6 months, create a seamless service connection between Riot Games and Xbox Game Pass that allows any Game Pass member to unlock a wide variety of Riot game content on a rental basis in each of Riot’s PC and mobile games worldwide, while maintaining our…
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Echo Look (Product and VUI Design)
Consumer Products, Conversational UI, Cross-Channel Experiences, Information Architecture, Leadership, Multimodal Interfaces, Prototyping + Development, Research, Touch & Tablet UI, UX and Product Design, Voice Interfaces

Echo Look (Product and VUI Design)

I was hired to help a fledgling product team transform their initial concept lab pitch into a production-worthy multimodal design for an entirely new hardware product category at Amazon. Problem statement How might we create a completely new experience that helps customers manage their wardrobes, combining natural user interfaces with…
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Alexa Notifications and Interruption Model
Chatbots, Cloud Services, Consumer Products, Conversational UI, Cross-Channel Experiences, Information Architecture, Leadership, Multimodal Interfaces, Service Design, Touch & Tablet UI, UX and Product Design, Voice Interfaces

Alexa Notifications and Interruption Model

Upon joining the central Alexa Voice Design team in late 2015, my first order of business was to tackle a complicated systems design problem: how could we adapt a primarily single-threaded, voice-forward, reactive experience to allow proactive notifications? There was a great deal of caution surrounding the effort, as our…
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