Conversational UI: Design Education

Conversational UI: Design Education

Since beginning my journey in voice user interfaces, I've been deeply passionate about the space. One of my motivations for leaving Amazon was to gain the freedom to engage with the broader community about conversational UI theory, since I was largely prevented from that kind of outreach when working on confidential products. Since that departure, I've engaged with the broader design community in a myriad of ways on this evolving topic. Cheryl teaches "Giving Voice to your Voice Designs" at UX Lisbon 2017 My book on multimodal design Conversational designs don't exist in a vacuum. Most conversational designers have to…
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Alexa Notifications and Interruption Model

Alexa Notifications and Interruption Model

Upon joining the central Alexa Voice Design team in late 2015, my first order of business was to tackle a complicated systems design problem: how could we adapt a primarily single-threaded, voice-forward, reactive experience to allow proactive notifications? There was a great deal of caution surrounding the effort, as our product has been invited into homes, and we did not want to violate that trust. Further complicating matters was the as-then-unannounced Echo Show, which completely changed the interaction paradigm. While Echo had not supported large-scale multitasking, the Echo Show introduced the concept of navigation and a sort of back stack.…
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