Conversational UI: Thought Leadership
Since beginning my journey in voice user interfaces, I’ve been deeply passionate about the space. One of my motivations for leaving Amazon was to gain the freedom to engage with the broader community about conversational UI theory, since I was largely prevented from that kind of outreach when working on confidential products.
Since then, I’ve engaged with the broader design community in a few key ways on this evolving topic.
Featured writer on Medium
My work on conversational UI has been featured multiple times on Medium’s homepage, and my piece exploring politeness in conversational user interfaces was given top placement on Medium’s site in May 2018. In addition, I’ve had several pieces featured by the official Microsoft Design publication and Prototypr.io.
Some of my key pieces (see all of my work on Medium, including pieces beyond conversational UI, here)
Some pieces are in the Partner program, but the below links will provide free access.
- Voice User Interface Design: New Solutions to Old Problems (featured on Microsoft Design)
- The Narrowing Rift: Voice UI and Conversational UI
- Voice UI Best Pracrices: Learning from IVR phone systems
- Blind spots in today’s voice user interfaces
- Pretty Please, Alexa (Member Feature Story, May 2018)
- Conversational UI: Five Danger Zones
- AI for Good: Smart Homes and Abuse
Talks and Workshops
In February 2017, my workshop “Giving Voice to your Voice Designs” debuted as a half-day workshop at Interaction ’17 in New York City. Since then, I’ve presented the workshop to hundreds of people in over a dozen cities around the world – demand was so high I founded my company, Ideaplatz, to officially facilitate this outreach.
I’ve also expanded my speaking repertoire to include some future-looking talks about conversational UI. “The Future of Voice” debuted to 1200 attendees at Webdagene 2017 in Norway, and has subsequently been featured at Microsoft Research and UX London. In June 2018, I debuted a new AI-focused talk, “Opti-pessimism”, to the developer audience at DevIT 360 in Greece.