Echo Look (Product and VUI Design)

Echo Look (Product and VUI Design)

I was hired to help a fledgling product team transform their initial concept lab pitch into a production-worthy multimodal design for an entirely new hardware product category at Amazon. Problem statement How might we create a completely new experience that helps customers manage their wardrobes, combining natural user interfaces with…
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Alexa Notifications and Interruption Model

Alexa Notifications and Interruption Model

Upon joining the central Alexa Voice Design team in late 2015, my first order of business was to tackle a complicated systems design problem: how could we adapt a primarily single-threaded, voice-forward, reactive experience to allow proactive notifications? There was a great deal of caution surrounding the effort, as our…
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Alexa: Do Not Disturb

Alexa: Do Not Disturb

In parallel with our efforts on Alexa Notifications, I was asked to drive the completion of the Do Not Disturb feature. DND applied not just to Notifications but to Communications (calls/messaging), which meant a separate team of stakeholders and faster deadlines than the longer-term Notifications project. As with Alexa Notifications,…
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