Echo Look (Product and VUI Design)
Consumer Products, Conversational UI, Cross-Channel Experiences, Information Architecture, Leadership, Multimodal Interfaces, Prototyping + Development, Research, Touch & Tablet UI, UX and Product Design, Voice Interfaces

Echo Look (Product and VUI Design)

I was hired to help a fledgling product team transform their initial concept lab pitch into a production-worthy multimodal design for an entirely new hardware product category at Amazon. Problem statement How might we create a completely new experience that helps customers manage their wardrobes, combining natural user interfaces with…
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Alexa Notifications and Interruption Model
Chatbots, Cloud Services, Consumer Products, Conversational UI, Cross-Channel Experiences, Information Architecture, Leadership, Multimodal Interfaces, Service Design, Touch & Tablet UI, UX and Product Design, Voice Interfaces

Alexa Notifications and Interruption Model

Upon joining the central Alexa Voice Design team in late 2015, my first order of business was to tackle a complicated systems design problem: how could we adapt a primarily single-threaded, voice-forward, reactive experience to allow proactive notifications? There was a great deal of caution surrounding the effort, as our…
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Cortana in the Car: VUI for Windows Automotive
Cloud Services, Consumer Products, Conversational UI, Management, Multimodal Interfaces, Touch & Tablet UI, UX and Product Design, Voice Interfaces

Cortana in the Car: VUI for Windows Automotive

Design a new voice user interface (VUI) for use in the car that passes all automotive industry distracted driving safety standards. In addition, guide all 5 major feature teams on the appropriate use of speech within their areas (Start, Navigation, Media, Communications, and Car) CONTRIBUTORS: Myself (design owner) / 2…
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