Category Archives: Enterprise Products

Azure Partner UX Guidelines

When I returned to Microsoft in August 2016, I joined as the Design Lead for the Azure Framework. Our team of 4 full-time designers, 2 researchers, and a content writer – along with our studio head, who worked closely with us – were responsible for improving the user experience of the entire Azure platform in […]

Marketplace Landing Pages

In early 2017, analysis of the telemetry revealed a potentially significant problem with the landing experience on, which was launched prior to my time partnering with the team. In partnership with our marketing and merchandising product managers, I worked to help both the AppSource and Azure Marketplace teams develop a roadmap for improving […]

Azure Marketplace 2.0

In the fall of 2016, my responsibilities as the Azure Framework Design Lead expanded to include direct responsibility for our pro developer marketplaces. When we began, the only active marketplace in our purview was, but there was an immediate need to take the lessons learned on AppSource and apply them to a completely new […]

SCCM 2012: Information Architecture

My time on System Center Configuration Manager 2012 spanned four years of design and hundreds of UI surfaces. ¬†Perhaps our most important task was redefining the information architecture of the product – and to do so, we had to drive years of detailed user research and iterative design experimentation. Problem Statement SCCM 2007 was largely […]

System Center “Concept Car” 2010

In 2010, we set out to explore a unified approach to the most complex IT processes – software deployment and incident management in large networks.¬†From initial scenarios and paper sketches to high-fidelity prototypes, videos, and user testing, we used this “concept car” as a vehicle for exploring the impact of large screens, multiple product integrations […]