Tag Archives: information architecture

Azure Marketplace Gallery Filter

When we launched the new Azure Marketplace in January of 2017, we initially adopted the category control from AppSource.com, both for consistency and expediency on our tight timeline. After launch, however, customer feedback via verbatims and quantitative data began to suggest that our customers had a problem with wayfinding. The issue largely stemmed from the […]

Echo Look (Product and VUI Design)

I was hired to help a fledgling product team transform their initial concept lab pitch into a production-worthy multimodal design for an entirely new hardware product category at Amazon. I was employee number 3 on the Echo Look project, joining product manager Maggie McDowell and Lab126 product leader Robert Zehner – along with our VP […]

Azure Partner UX Guidelines

When I returned to Microsoft in August 2016, I joined as the Design Lead for the Azure Framework. Our team of 4 full-time designers, 2 researchers, and a content writer – along with our studio head, who worked closely with us – were responsible for improving the user experience of the entire Azure platform in […]

Alexa Notifications and Interruption Model

Upon joining the central Alexa Voice Design team in late 2015, my first order of business was to tackle a complicated systems design problem: how could we adapt a primarily single-threaded, voice-forward, reactive experience to allow proactive notifications? There was a great deal of caution surrounding the effort, as our product has been invited into […]

SCCM 2012: Information Architecture

My time on System Center Configuration Manager 2012 spanned four years of design and hundreds of UI surfaces. ¬†Perhaps our most important task was redefining the information architecture of the product – and to do so, we had to drive years of detailed user research and iterative design experimentation. Problem Statement SCCM 2007 was largely […]

System Center “Concept Car” 2010

In 2010, we set out to explore a unified approach to the most complex IT processes – software deployment and incident management in large networks.¬†From initial scenarios and paper sketches to high-fidelity prototypes, videos, and user testing, we used this “concept car” as a vehicle for exploring the impact of large screens, multiple product integrations […]

Disney Friends DS (Video Game)

As Lead Producer on Disney Friends, I owned the vision and delivery of an ambitious new game that blended four unique cinematic universes with a single, cohesive gameplay mechanic. We became one of the first Nintendo DS titles to incorporate speech recognition, but had to do so in a way that performed well, integrated seamlessly […]