Azure Partner UX Guidelines

Azure Partner UX Guidelines

When I returned to Microsoft in August 2016, I joined as the Design Lead for the Azure Framework. Our team of 4 full-time designers, 2 researchers, and a content writer - along with our studio head, who worked closely with us - were responsible for improving the user experience of the entire Azure platform in two primary ways. Our first role was to work directly with developers on key features or controls. Our second role was a broader, less direct influence over the rest of the 70+ partner teams we could not work with directly. Upon joining, I immediately saw…
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Marketplace Landing Pages

Marketplace Landing Pages

In early 2017, analysis of the AppSource.com telemetry revealed a potentially significant problem with the landing experience on AppSource.com, which was launched prior to my time partnering with the team. In partnership with our marketing and merchandising product managers, I worked to help both the AppSource and Azure Marketplace teams develop a roadmap for improving the landing experience. Problem Statement Since both AppSource.com and Azure Marketplace are driven by the same underlying marketplace framework, problems from both sites are indicated below. Customer satisfaction as measured from the home page on AppSource.com was extremely low Azure Marketplace lacked a home page,…
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Cortana in the Car: VUI for Windows Automotive

Cortana in the Car: VUI for Windows Automotive

Design a new voice user interface (VUI) for use in the car that passes all automotive industry distracted driving safety standards. In addition, guide all 5 major feature teams on the appropriate use of speech within their areas (Start, Navigation, Media, Communications, and Car) CONTRIBUTORS: Myself (design owner) / 2 Program Managers / 2 Researchers Process Our early process focused on developing a push-to-talk experience that provided guidance to users without overwhelming. Careful attention was paid to multimodality, error handling, and the interaction between the VUI and GUI. I drove hands-on deep dives (in partnership with the lead Speech program…
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System Center “Concept Car” 2010

System Center “Concept Car” 2010

In 2010, we set out to explore a unified approach to the most complex IT processes - software deployment and incident management in large networks.¬†From initial scenarios and paper sketches to high-fidelity prototypes, videos, and user testing, we used this "concept car" as a vehicle for exploring the impact of large screens, multiple product integrations and new approaches to object manipulation in a server environment. Our work was very well-received by our stakeholders and served as the inspiration for a number of concepts that made it into future design patterns and products, all the way through Azure's initial release. Design…
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